Refund and Cancellation Policy

Refund Policy

We strive to offer high-quality services tailored to client needs. In the event that you are not fully satisfied, a refund may be processed after careful assessment of the concern raised.

If approved, refunds will be credited to the original payment method used during the transaction.

For payments made via a payment gateway, the refund will be processed back to the same account.

Please allow 4–5 business days for the refund to reflect in your account after approval.

Privacy Policy

Please read this Privacy Policy before using the application or submitting any personal information. By using Centra Pay, it shall be deemed that the User is expressly consenting to be bound by the terms and conditions described in this Privacy Policy.

1. Links to other websites

The procedures and practices set forth in this Privacy Policy describe the use and disclosure of User Information collected through Centra Pay Products. These Products may contain links to other websites. Any personal information collected when a User visits such websites is not governed by this Privacy Policy. Centra Pay shall not be responsible for and has no control over the practices and content of any website accessed using external links.

2. Competency to contract

By agreeing to this Privacy Policy, a User represents that they are at least 18 years of age and competent to contract under applicable laws. If registering on behalf of an entity, the User confirms proper authorization. Minors or incompetent persons may not use Centra Pay or provide information.

3. Collection of information

Centra Pay may collect:
3.1. Information provided by the User – e.g., name, address, email, phone, ID proofs, financial information, etc.
3.2. Information collected automatically – e.g., IP, device/browser details, location, usage patterns, etc.
3.3. Information from other sources – e.g., partners, affiliates, analytics providers.

4. Usage of User Information

User Information may be used for:

·         Facilitating requests and services.

·         Tracking revenue and financial information.

·         Research, analytics, and service improvement.

·         Responding to queries and complaints.

·         Legal compliance.

·         Communication of updates, promotions, and personalized services.

5. Usage for analytics & benchmarking

Information may be used for research, product improvement, forecasting, and delivering relevant offers or location-based services.

6. Storage of User Information

User Information is stored in accordance with applicable laws in India. By using Centra Pay, Users consent to such storage and processing.

7. Dissemination of User Information

Information may be transferred to government authorities, affiliates, or third-party service providers as permitted by law.

8. Service Providers

Third-party vendors may be engaged to facilitate services, with limited access to User Information strictly for service provision.

9. Information security

Centra Pay employs reasonable measures to protect User Information but cannot guarantee complete security against unauthorized access, data breaches, or misuse beyond its control.

10. Retention of User Information

Information may be retained as long as required for service delivery, contractual obligations, or under applicable laws.

11. Disclosure Policy (Rule 6 of IT Rules 2011)

Personal Information may be disclosed when legally required or to prevent fraud, unlawful activity, or to protect safety/security.

12. Choices regarding data

Users may accept or refuse cookies and certain data uses. Declining cookies may limit certain features or functionalities of the application.

13. Cookie Policy

Third-party libraries or tools may use cookies to enhance service delivery. Users have the option to disable cookies through their browser settings.

14. Contact Details

For queries, corrections, or revoking consent, contact:

Mr. Hiren Trada
📧 Email: info@centrpay.in
📞 Mobile: +91 84601 91663
🌐 Website: https://centrpay.in
🏢 Address: SHOP NO B/109, BLOCK NO. 305, SEVEN LEAF ARCADE B, AT. DHAMDOD LUMBHA, BARDOLI – 394601, Gujarat, India

15. Scope of Policy

This Privacy Policy applies exclusively to Centra Pay services and platforms under Centratech Infosolution Private Limited.

16. Updates to the Privacy Policy

Centra Pay may update this Policy periodically. Continued use of the services shall constitute acceptance of such changes.

17. Your Consent

By using Centra Pay, you consent to the collection, processing, and use of information as described herein.

18. User Declarations

·         I understand that Personal Information is being collected.

·         I understand the purpose for which it is collected.

·         I understand the intended recipients.

·         I understand I may refuse to provide information.

·         I have read and understood this Privacy Policy.

19. Disclaimer

Centra Pay shall not be liable for unintended disclosures, security breaches, or inaccuracies in the information provided by users or third parties.

20. Grievance Redressal

In compliance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer is:

Mr. Hiren Trada
📧 Email: info@centrpay.in
📞 Mobile: +91 84601 91663
🏢 Address: SHOP NO B/109, BLOCK NO. 305, SEVEN LEAF ARCADE B, AT. DHAMDOD LUMBHA, BARDOLI – 394601, Gujarat, India